Legal

Acceptable Use Policy

What you can and cannot do on the platform.

Effective Date: May 14, 2026 Last Updated: May 14, 2026

Welcome and what this policy is

Connect Live AI is the marketplace for Christian touring Artists and the Venues that host them. This Acceptable Use Policy (the "AUP") sets the ground rules for everyone who uses the Platform. It applies to every User: Artists, Venues, Anchors, Agency Managers, Team Members, Ticket Buyers, vendors, and anyone browsing the site. It is referenced from our Terms of Service at /legal/terms and is part of your agreement with us. If you violate it, we can warn you, suspend your account, ban you permanently, refund or settle in-flight Bookings, and report you to law enforcement when the law requires it.

We wrote this in plain English. We are a Christian-built Platform and also a real marketplace processing real money for real Shows. The rules below are not optional and apply consistently to everyone. The Platform is in beta and evolving. The conduct rules are not.

You do not have to be a Christian to use Connect Live AI. Many Venues are churches and most Artists work in Christian music ministry, but Ticket Buyers, vendors, support staff, and non-Christian Venues are welcome here. The rules below apply the same way to everyone. The Platform's editorial orientation is Christian. The rules are not.

Capitalized terms used in this AUP (Artist, Venue, Anchor, Agency, Agency Manager, Team Member, Ticket Buyer, Booking, Show, Ticket, Donation, Force Majeure, Connected Account, and others) have the meanings given in Section 3 of our Terms of Service at /legal/terms. The marketplace framing in Section 5 of the Terms of Service ("we are not a party to any agreement between Users") applies throughout this AUP.

Section 1. Prohibited content

You may not post, upload, send, display, link to, or distribute any content in the categories below. We will remove it. Depending on severity, we may also suspend or ban the posting account. This list operationalizes Section 14 of the Terms of Service.

Illegal content

Child sexual abuse material (CSAM). We report all CSAM to the National Center for Missing and Exploited Children (NCMEC) as required by federal law (18 U.S.C. section 2258A) and cooperate fully with law enforcement.
Content that depicts, promotes, or facilitates child exploitation, including grooming.
Content that promotes, facilitates, or constitutes human trafficking (labor or sex).
Promotion or sale of illegal drugs, controlled substances, or paraphernalia.
Promotion or sale of weapons, firearms, ammunition, explosives, or manufacturing instructions.
Content that promotes, plans, or glorifies terrorism, mass violence, or violent extremism.
Counterfeit goods, stolen property, or stolen credentials.
Content violating export controls or sanctions law (we do not knowingly transact with parties on a US sanctions list).
Anything else illegal under federal law or the laws of your state, the Show's state, or Tennessee.

Hate, threats, and harassment

Hate speech directed at any group based on race, color, ethnicity, national origin, ancestry, sex, age, disability, sexual orientation, gender identity, religion, or religious denomination. This includes hate speech against Christians.
Threats of violence against any person, group, congregation, denomination, or place of worship.
Targeted harassment, stalking, or intimidation.
Doxxing or publishing another person's private information without consent.
Encouragement of self-harm or suicide.

Spam, deception, and scams

Spam, bulk unsolicited messaging, repetitive promotional posts, or pyramid schemes.
Phishing, credential harvesting, or impersonation of the Platform, Stripe, or other services.
Deceptive marketing or false claims about a Show, Ticket, or service.
"Get rich quick" schemes, MLM recruitment, or financial scams.
Fake or AI-generated content that misrepresents another person, including deepfakes of Artists, Venues, or Anchors.

Adult and sexual content

Connect Live AI is a faith-based community. We hold a stricter line on adult content than a general marketplace.

No pornography or sexually explicit imagery or video.
No nudity in sexual context (artistic nudity in verifiable theological or theatrical context considered case-by-case; reach out before posting).
No sexual solicitation, prostitution, or escort services.
No sexualized content involving minors in any context, ever. Also covered above under illegal content; we will report it.
No sexually explicit messaging between Users.

Copyright and intellectual property

Do not upload, post, or distribute copyrighted material (songs, lyrics, recordings, sermons, photos, video, sheet music, artwork, brand logos) unless you own the copyright or have a license.
Do not upload another's promotional photos as your own.
Do not pass off another Artist's tour poster, brand, or trade dress as yours.
Do not use the Connect Live AI brand or trade dress without our written permission.

To report copyright infringement, send a DMCA notice to our designated agent (Section 9).

Misrepresentation of identity, authority, or capacity

Also covered in Section 13 of our Terms of Service. Reinforced here because it is the most common policy break on marketplaces like ours.

Do not pretend to be an Artist, Venue, Anchor, Agency Manager, or Team Member you are not.
Do not claim Booking Authority to book or represent an Artist or Venue you do not actually have. Team Member authority must come from the principal Artist or Venue.
Do not falsify capacity, equipment, sound, lighting, parking, or stage specs in a Venue listing.
Do not falsify tour history, performance credits, past Venues, awards, or ministry experience in an Artist profile.
Do not falsify 501(c)(3) status or EIN on a Donation page. We verify EINs against IRS records.

See Section 6 for what our identity verification covers and what it does not.

Section 2. Prohibited conduct

Beyond content, here is what you may not do on or through the Platform.

Off-Platform circumvention

If you meet another User through Connect Live AI for a potential Booking, you must transact for that Booking on the Platform. This is also a Terms of Service requirement (Section 7 of the Terms of Service). It is repeated here because it is the most common and most damaging violation we expect.

Do not solicit, propose, or accept payment for a Booking originated on Connect Live AI through Venmo, Zelle, Cash App, ACH wire, PayPal, direct check, cash on arrival, or any processor other than Stripe Connect Express via Connect Live AI.
Do not message a counterparty asking to "do this one off-Platform," and do not knowingly accept such a request.
Do not list a Show on Connect Live AI as a pretext to advertise direct-contact channels for off-Platform Booking.

If you circumvent on a Booking that originated here, we may suspend your account, charge liquidated damages (a pre-agreed amount you owe us, not punishment) equal to the Commission we would have earned, and remove your listings. Repeat circumvention is grounds for permanent ban.

One narrow exception: if you and another User had a documented professional relationship before either joined the Platform, a Booking between you for that relationship is not "originated on Connect Live AI." Reach out if you are unsure.

Fraud, chargebacks, and payment manipulation

Do not use a payment method you do not own or have authorization to use.
Do not chargeback a transaction after the Service was performed (Artist played, Venue hosted, buyer attended). This is "friendly fraud" and is enforceable under federal and state consumer protection law.
Do not file false dispute claims to extract refunds you are not entitled to.
Do not coordinate refund or chargeback campaigns against another User.
Do not stack discount codes, abuse promo flows, or exploit pricing bugs in bad faith.

If you cause a chargeback, we may withhold the disputed amount from your balance, offset future payouts, recover from your stored payment method, and (for repeat patterns of three or more chargebacks in six months, or 1 percent of transactions in any rolling 30-day window) require pre-payment of Deposits in escrow, extended payout holds, or terminate your account. The full chargeback procedure is in Section 10 of the Terms of Service at /legal/terms and Section 5 of the Refund Policy at /legal/refund.

Account sharing, transfer, and impersonation

One person, one account. Do not share login credentials.
Do not transfer your account to another person or entity without our written consent. Team Members are the right way to delegate authority.
Do not create a second account to evade suspension or inflate ratings.
Do not impersonate another User, Anchor, Connect Live AI staff, Stripe, or any third party.

Scraping, automated access, and security

Do not scrape, crawl, or harvest data with bots or automated tools, except by published API where we provide one. We do not currently publish a public API.
Do not bypass rate limits, CAPTCHA, authentication, or other access controls.
Do not reverse engineer, decompile, or disassemble Platform code.
Do not conduct security testing without coordinating with us in advance. To report a vulnerability, email security@connectlive.ai. We acknowledge responsible disclosure though we do not currently run a paid bug bounty.
Do not attempt unauthorized access to any account, server, or data.
Do not introduce malware, viruses, ransomware, or any malicious code.

Sock puppets, fake Reviews, and rating manipulation

Do not create fake accounts to inflate your ratings or write Reviews of yourself.
Do not pay, bribe, or coerce another User to write a Review.
Do not coordinate negative Review campaigns against a competitor.
Do not retaliate against a User who left an honest Review (Section 8).
Do not file false safeguarding or fraud reports in bad faith.

Section 3. Marketplace integrity

These rules go beyond conduct between two parties. They protect the marketplace itself.

Honest representations

Profiles, listings, Show pages, Venue details, equipment specs, tour history, team, capacity, insurance, 501(c)(3) status, Anchor endorsements: all must be accurate when posted and updated when they change. Stale capacity numbers or fake equipment lists are misrepresentation and grounds for suspension.

Honest pricing

Display your full asking price. Do not hide fees or surcharges. The FTC's all-in pricing approach for live event tickets (consistent with the 2024 Junk Fees Rule as currently in effect) requires Ticket pricing to display total all-in cost up front. We enforce this for Connect Live Ticketing. See Section 6 of the Refund Policy at /legal/refund for the canonical all-in pricing rule.
Do not list a Show or Ticket at a price you do not intend to honor.

Ticket reselling and scalping

Ticket Buyers may not resell Tickets above face value plus any Platform-allowed markup published on the Ticket page. The organizer (Artist or Venue) sets the cap.
Ticket Buyers may not bulk-purchase Tickets for resale or scalping.
QR codes are single-use and tied to the original purchaser. They are not transferable except through the Platform's Ticket transfer feature where available. Sharing a screenshot to admit someone else is not a valid transfer; the QR will not scan twice at the door.
We may cancel Tickets, refund buyers, or ban accounts engaged in scalping or bulk-resale.

No discriminatory refusals

Users may not refuse, decline, cancel, or discriminate against another User on the basis of race, color, national origin, ancestry, sex, age, sexual orientation, gender identity, or disability. This is both the law in most states and our policy. State law in California, New York, Illinois, Massachusetts, Washington, Oregon, and Colorado adds further protected classes including marital status; check your state's public-accommodation law.

One carve-out for sincerely-held religious belief is described in Section 11. Read that section if you operate a religious Venue.

Section 4. Community standards (Christian-marketplace specific)

Connect Live AI is a Christian-built marketplace. We do not require any User to sign a Statement of Faith. We expect everyone to act in good faith toward each other and toward the Platform's mission of supporting Christian touring ministry.

Respect across denominational lines

Christian touring spans Pentecostal, Baptist, Catholic, Methodist, Orthodox, non-denominational, Reformed, Anglican, and many others. An Artist booked at a Catholic college may also play a Charismatic church the next weekend. Both belong here.

Do not attack, mock, or demean another User's denominational affiliation, theological tradition, worship style, or doctrinal position.
Do not condition a Booking on doctrinal alignment outside the narrow religious-liberty carve-out in Section 11.
Do not use Reviews, profiles, or messaging to wage doctrinal warfare on another User.

Non-Christian Users are welcome

Many Ticket Buyers, vendors, support staff, and some Venues (theaters, festivals, schools, multi-purpose halls) are not Christian. They are welcome and have the same rights as any other User. We will not remove a User for being non-Christian.

No unsolicited proselytizing in Platform messaging

Do not send unsolicited religious content to a User who has not opted in for religious context. This includes religious tracts, conversion appeals, and sermons sent through direct messaging.
Artists and Venues coordinating a Booking may reference their ministry context naturally. That is different from cold-evangelizing a Ticket Buyer or vendor.
On stage, in worship, in ministry: evangelize freely. In direct messages to Users who have not opted in to that, do not.

No theological gatekeeping

Do not police whether another User is "Christian enough" through Reviews, ratings, or public posts.
Do not use the report mechanism for theological disagreements that do not violate this AUP. Bad-faith reports are themselves a violation.

Section 5. Safeguarding

This is the most important section in the AUP. Christian touring contexts have, over the last decade, demonstrated serious vulnerabilities to sexual misconduct by performers and staff. We built Connect Live AI to be honest about what the Platform can and cannot do.

What the Platform does

Identity verification through Stripe Identity for Artists, Venues, Anchors, Agency Managers, and Team Members.
Anchor endorsement as a community signal of authority.
Domain-match email and Facebook Page admin OAuth for Venue and Artist authority.
A reporting mechanism (Section 9) any User can use.
Removal of Users found credible by an admin after good-faith investigation of harm allegations.
Reporting of CSAM to NCMEC and cooperation with law enforcement, as required under federal law (18 U.S.C. section 2258A).
Mandatory reporting compliance under Tennessee Code section 37-1-403, which makes everyone in Tennessee a mandatory reporter of suspected child abuse. Our mandatory reporting obligations may also include any state where the conduct occurred.

What the Platform does not do

Stated directly so there is no confusion. This mirrors the disclaimer in Section 11 of the Terms of Service at /legal/terms.

We do not run criminal background checks.
We do not run sex offender registry checks.
We do not check denominational or state sex abuse databases.
We do not vet Users for moral character, ministry fitness, theological soundness, or fitness to be around children or vulnerable adults.
We do not warrant that any verified User is safe to engage with.

A green checkmark on the Platform means we have confirmed identity. It does not confirm character.

What you must do

Artists, Venues, Anchors, Agency Managers, and Team Members are responsible for your own due diligence on the people you work with. This includes:

Running your own background checks before letting an Artist or contractor interact with children, youth, or vulnerable adults. Most churches already require this for staff and volunteers under a Child Protection Policy. Extend it to touring Artists.
Following your own organization's or denomination's safeguarding policy.
Maintaining appropriate supervision of minors at any Show you host.
Cooperating with law enforcement on any safeguarding investigation.

Reporting safeguarding concerns

If you become aware of a safeguarding concern about any User, including allegations of grooming, sexual misconduct, child abuse, or harm to a vulnerable adult, report it.

Primary: safeguarding@connectlive.ai.
Fallback: hello@connectlive.ai.
Anonymous reporting supported. Anonymous reports are accepted to protect victims but typically require additional corroboration before action.
Also available through the in-app report button on any User's profile.

We investigate credible reports. We may suspend an account pending review on a credible report; safeguarding suspensions on credible reports are typically implemented within 4 business hours at scale. We will not retaliate against good-faith safeguarding reports, and good-faith reports are protected from defamation suits under federal Section 230 of the Communications Decency Act and similar state safe-harbor laws. We will act against Users who file knowingly false reports.

The EFAA carve-out for sexual assault and sexual harassment claims (Section 24 of the Terms of Service at /legal/terms and Section 8 of the Refund Policy at /legal/refund) applies. We may notify law enforcement and may withhold notice to the subject of a safeguarding investigation where notice would compromise the investigation or victim safety. This sits alongside our general practice of notifying Users of legal demands directed at their data (Privacy Policy Section 9.3 at /legal/privacy).

If you or a child is in immediate danger, call 911 first. The Platform is not a substitute for law enforcement.

Section 6. Identity verification and authority

Connect Live AI verifies identity through multiple signals. None is a guarantee. The canonical limits and disclaimers are in Section 11 of the Terms of Service at /legal/terms.

Stripe Identity confirms a government-issued ID matches the live face of the submitting User. Stripe holds the ID. We see only the outcome.
Anchor endorsement is a User vouching for another User. Anchors can be suspended for false or repeated bad endorsements. They have no liability to other Users for endorsements.
Domain-match email confirms a Venue or Artist controls an email at a domain plausibly associated with the organization.
Facebook Page admin OAuth confirms admin status on a Facebook Page through Meta's authorization flow.
Sign in with Apple confirms access to a specific Apple ID.

Each method is best-effort. We do not warrant that a verified User will perform as expected, will not engage in misconduct, has been screened for criminal history, or matches the expectations of any denomination, congregation, or Ticket Buyer. See Section 5 for what we explicitly do not do.

If we ask for additional verification, you must cooperate. We may suspend your account, hold funds, or freeze a Booking pending verification. Failure to verify or material misrepresentation in any verification flow is grounds for immediate termination.

Section 7. Ticket-specific rules

For Connect Live Ticketing.

Tickets sell at the price displayed on the Ticket page, including the $3 Platform fee. Do not list a Show with hidden fees or pricing that violates the FTC's all-in pricing approach for live event tickets.
No reselling above face value plus any organizer-set markup published on the Ticket page.
No bulk purchasing for resale or scalping. We may detect bulk purchases by frequency, payment method, IP, or device fingerprinting and cancel them.
QR codes are single-use and personal to the original purchaser. Not transferable except through the Platform's Ticket transfer feature where available.
Door scanning is the canonical attendance record. A QR will not scan twice.
Buyers who cannot attend should use the refund flow on the Ticket page within the organizer's stated refund window. See the Refund Policy at /legal/refund.
Refunds for canceled Shows, organizer breach, or Force Majeure return the full price including the $3 fee. Buyer-initiated refunds within the organizer's policy window may retain the $3 fee (we incurred real Stripe processing costs). See Section 2 of the Refund Policy at /legal/refund.
Love Offering QR Donations are voluntary gifts. They are not Tickets and are not refundable except for duplicate charges, fraud, or recipient-elected refunds. See Section 3 of the Refund Policy at /legal/refund.

Section 8. Reviews and ratings

Reviews build marketplace trust and are also a frequent surface for abuse.

Honesty requirement

Your Review must reflect your honest first-hand experience.
Do not write a Review for a Show or Booking you did not attend or participate in.
Do not write a Review as another person, or pay anyone to write Reviews of you or a competitor.
Do not use AI to fabricate or mass-generate Reviews.
Do not extort, threaten, or condition a positive Review on a refund or other consideration.

What gets removed

We may remove a Review that:

Contains hate speech, harassment, threats, doxxing, or any content prohibited by Section 1.
Is verifiably false or fabricated.
Was written by a sock puppet or paid reviewer.
Violates copyright or shares private information.
Was extracted through extortion or coercion.

We do not remove a Review just because the subject disagrees with it. Honest negative Reviews are protected by Section 230 of the Communications Decency Act and First Amendment principles. We will not remove an honest negative Review at the subject's request.

No retaliation

If a User leaves an honest Review of you, you may not retaliate. Retaliation includes threats or harassment of the reviewer, false safeguarding or fraud reports against them, fake counter-Reviews, refusal to honor an existing Booking or Ticket, and doxxing. Retaliation is grounds for immediate suspension. The honest negative Review stays.

Platform mediation

If you believe a Review violates this AUP, report it through the in-app mechanism. We will review. If we agree, we remove. If we disagree, we leave it. Our decision is final from the Platform's side. It is not legal advice or a binding ruling between you and the other party. For legal disputes, the Terms of Service dispute resolution ladder applies (Section 17 and Section 24 of the Terms of Service at /legal/terms).

Section 9. Reporting violations

The marketplace works only if violations get reported.

In-app report button

Every User profile, listing, Booking, message thread, and Review has a report button. Reports filter into our admin queue in order received. Safeguarding and CSAM reports are prioritized.

Email

General reports: hello@connectlive.ai
Safeguarding: safeguarding@connectlive.ai (hello@connectlive.ai as fallback)
Privacy and data rights: privacy@connectlive.ai
Legal notice and DMCA: legal@connectlive.ai
Security incidents: security@connectlive.ai

DMCA designated agent

To submit a takedown notice or counter-notice, email legal@connectlive.ai with subject line "DMCA Notice" (or "DMCA Counter-Notice"). Designated agent registration with the US Copyright Office is in progress; once complete, this section will be updated with the agent's registered name, address, and phone number, and will also be available at /legal/dmca.

A valid DMCA notice should include:

Identification of the copyrighted work claimed to be infringed.
Identification of the allegedly infringing material on the Platform, including a URL.
Your contact information (name, address, phone, email).
A statement of good-faith belief that the use is not authorized.
A statement, under penalty of perjury, that the information is accurate and you are authorized to act for the rights holder.
Your physical or electronic signature.

We respond expeditiously and notify the User whose content is at issue. We honor counter-notifications per section 512(g).

Repeat infringer policy (17 U.S.C. section 512(i)). Users who receive three or more DMCA takedown notices from different rights holders in any rolling 12-month period are subject to permanent account termination as repeat infringers.

Trademark complaint process

Connect Live AI accepts trademark complaints from rights holders by email to legal@connectlive.ai with subject "Trademark Complaint." Include:

The registered or common-law mark.
The allegedly infringing use on the Platform.
Your authorized representative or rights-holder status.
Your contact information.

We review in good faith but do not arbitrate trademark disputes between parties.

What happens after a report

Acknowledgment: automated email confirms receipt within 1 business day. In-app reports show as filed immediately.
Review: an admin reviews. During beta this is Ryan personally. SLA target is 3 business days for standard reports, faster for safeguarding and CSAM.
Action: no action, warning, temporary suspension, immediate account freeze, content removal, Booking refund or settlement, permanent ban, or escalation to law enforcement.
Notification: reporter learns the outcome. Reported User learns of any action against them with reasons (unless notification would compromise a safeguarding investigation or law enforcement cooperation).

We do not always disclose reporter identity to the reported User. Safeguarding reports may remain anonymous.

Scale and load

At beta size we hand-review every report. As we grow past 10,000 Users we will move to tiered review: tier 1 support for clear policy reports, tier 2 dispute team for contested or three-way reports, tier 3 admin and legal for safeguarding, fraud, and arbitration triggers. We will publish updated SLAs at least 30 days before they take effect.

Section 10. Enforcement

When we determine a User has violated this AUP, we may take one or more actions below. We use judgment, not a strict algorithm. Severe violations skip the warning step. This section operationalizes Section 16 of the Terms of Service at /legal/terms.

Two-tier suspension framework

Warning + temporary suspension (typical for first-time non-severe violations):

Email notice describing the violation.
Temporary block on listings, new Bookings, or messaging while the issue is resolved.
In-flight Bookings may proceed unless directly implicated.
Appeal available within 14 days.

Immediate account freeze (for severe violations):

Account frozen. Login may be blocked. Listings hidden.
All in-flight Bookings paused. Funds may be held in Stripe Connect's on-hold balance pending resolution.
Tickets to upcoming Shows by the frozen User may be canceled and refunded if we determine the Show will not be honored.
Appeal available within 14 days, but the freeze remains in force during appeal.

Severe violations include: fraud and chargeback patterns, off-Platform circumvention, prohibited content (CSAM, threats, hate speech, doxxing, illegal goods, scams), abusive conduct toward Users or staff, identity misrepresentation, account takeover, security testing without coordination, repeat AUP violations after warning, and conduct creating legal or regulatory risk to Connect Live AI.

Appeals

Every suspension comes with an appeal:

Email hello@connectlive.ai within 14 days, subject "AUP Appeal," with your account email and a written response to the cited violation. Include any evidence.
We respond within 14 business days. During beta the responder is Ryan personally.
If denied, you can pursue the Terms of Service dispute resolution ladder (Section 17 and Section 24 of the Terms of Service at /legal/terms).

In-flight Bookings on suspension

When a User is suspended mid-Booking:

Deposit captured, Show in future: held in Stripe Connect's on-hold balance. If suspension is upheld, we refund the Deposit to the non-breaching party or settle to the non-breaching User. If reversed, the Booking proceeds.
Milestone captures pending: paused.
Post-Show transfer pending: held pending resolution. We may release to the non-breaching party at our discretion if records support it.
Ticket sales for the suspended User's upcoming Show: refunded to buyers if we determine the Show will not happen. Platform fee also refunded per Section 2.2 of the Refund Policy at /legal/refund.

We use judgment, not a formula. The goal: make Ticket Buyers and non-breaching counterparties whole first, recover Platform losses second, pay out what remains third.

Permanent ban grounds

We will permanently ban an account for:

CSAM or any federal crime against children.
Safeguarding violations involving sexual misconduct or abuse of a minor or vulnerable adult, where the violation is found credible by an admin after good-faith investigation.
Repeat or large-scale fraud, chargeback abuse, or money laundering.
Repeat off-Platform circumvention after warning and suspension.
Repeat impersonation, identity misrepresentation, or use of the Platform to defraud.
Credible threats of violence against any User, congregation, or staff.
Repeated AUP violations after suspension and appeal.
Conduct creating serious legal, regulatory, or reputational risk to Connect Live AI.

A permanent ban is final. We will not restore a banned account. You may not create a new account to circumvent a ban; we will detect and remove it.

Other enforcement actions

We may also, separately or with suspension:

Remove specific content, listings, Reviews, photos, or messages.
Limit specific features (messaging, Ticket sales, new Bookings) without full suspension.
Require additional verification before reinstating an account.
Refer the matter to law enforcement.
Share fraud signals with anti-fraud networks (Stripe Radar, MATCH list).
Pursue civil remedies including chargeback recovery, liquidated damages for circumvention, and reasonable attorneys' fees per the Terms of Service at /legal/terms.

Section 11. Religious liberty carve-out

This section is narrow. Read it carefully.

A Venue that is a religious organization may decline to host an Artist whose beliefs or expression do not fit the Venue's faith. The legal backstop is the First Amendment, Tennessee Code section 4-1-407 (Preservation of Religious Freedom Act), Title VII section 702 religious organization exemption, and the ministerial exception (Hosanna-Tabor and Our Lady of Guadalupe).

A religious Venue invoking this carve-out must do so in good faith based on its sincerely-held religious beliefs. "Religious organization" means a church, denominational body, religious nonprofit, religious college, or similar entity. For-profit Christian-operated festivals, theaters, and similar businesses are not "religious organizations" for purposes of this carve-out and remain subject to general anti-discrimination law.

This carve-out does not authorize:

Refusals on the basis of race, color, national origin, sex, age, or disability. State law in California, New York, Illinois, Massachusetts, Washington, Oregon, and Colorado adds protections for sexual orientation, gender identity, and marital status; religious Venues in those states should consult counsel.
Pretextual refusals where "religious belief" masks discrimination on legally protected non-religious bases. We may suspend an account pending review of pretextual refusals where the same Venue declines multiple Artists sharing a protected characteristic unrelated to religious belief. Suspension does not constitute legal advice or a determination of liability.
Use of the carve-out by a Venue that is not actually a religious organization.

The carve-out also does not apply to Ticket Buyers. A Venue may not refuse to sell a Ticket based on the buyer's religious beliefs, sexual orientation, gender identity, race, or any other protected class except as otherwise permitted by applicable law for that Venue type. Public-accommodation law varies by state.

We aim to facilitate genuine religious-mission decisions while protecting against the use of "religious belief" as cover for unlawful discrimination. If you operate a religious Venue and are unsure how this applies, contact us before declining a Booking on these grounds.

Section 12. Changes to this policy

We may update this AUP. Material changes are communicated to active Users by email and a Platform banner at least 30 days before they take effect, consistent with Section 22 of the Terms of Service at /legal/terms. Continued use after the effective date is acceptance. Minor non-material changes (typos, address updates, link fixes) may ship without notice. The current version is at https://connectlive.ai/legal/acceptable-use with a Last Updated date.

If a change materially restricts your ability to use the Platform, you may close your account before the effective date and it will not be treated as a violation.

Section 13. Relationship to other agreements

This AUP is part of your agreement with Connect Live AI. It is referenced from and incorporated into the Terms of Service at /legal/terms, Privacy Policy at /legal/privacy, Refund Policy at /legal/refund, and any feature-specific terms (Connect Live Ticketing, Agency Manager subscription, beta). Where this AUP conflicts with the Terms of Service, the Terms of Service control except where this AUP is more specific. Where this AUP is silent, look to the Terms of Service.

Section 14. Contact

General reports: hello@connectlive.ai
Safeguarding: safeguarding@connectlive.ai
Privacy and data rights: privacy@connectlive.ai
Legal notice and DMCA: legal@connectlive.ai
Security incidents: security@connectlive.ai
Mailing address: see Section 31 of the Terms of Service at /legal/terms.

We aim to respond to most messages within 1 business day during beta. Safeguarding and CSAM reports are handled as soon as we see them.

Thank you for being part of Connect Live AI. We are building this for the long haul, for the Christian touring world, with rules that protect everyone in it. We will get some of this wrong as we grow. When you spot it, tell us. We would rather have a conversation than enforce a rule you did not understand.

Last Updated: May 14, 2026