Connect Live AIConnect Live AI

Legal

Terms of Service

The rules for using Connect Live AI.

Effective Date: May 14, 2026 Last Updated: May 14, 2026

What this is

Connect Live AI is the marketplace for Christian touring. Artists post tour dates and find Venues. Venues find Artists they want on their stage. We run the payments through Stripe. This document sets the legal rules for using the Platform. Read it carefully. By creating an account, you agree to everything below, including a mandatory arbitration clause and a class action waiver that you can opt out of within 30 days.

1. Preamble and Mission

Connect Live AI is the marketplace for Christian touring at https://connectlive.ai. We connect touring Artists with Venues (mostly churches, but also festivals, theaters, and similar gathering spaces) so they can find each other, communicate, contract for Bookings, sell Tickets, and receive Love Offering donations. Our editorial orientation is Christian. Our marketplace is open to anyone of any background who participates in or supports the Christian touring community in good faith.

Connect Live AI is not a booking agent. We are not a talent agency, promoter, Venue, insurer, employer, or fiduciary (someone with a legal duty to put your interests above their own). We are a technology Platform. The agreements that produce live Shows are between Artists and Venues directly. We help them find each other and we provide the rails. The contract is theirs.

2. Acceptance of Terms

These Terms of Service (the "Terms") form a binding contract between you and Connect Live AI. You accept these Terms when you check the box next to "I agree to the Terms of Service" during account signup. Continued use of the Platform after a material update to the Terms (with notice as described in Section 22) is also acceptance.

If you do not accept these Terms, do not create an account and do not use the Platform.

If you accept these Terms on behalf of a Venue, Artist, Agency, or other organization, you represent that you have the authority to bind that organization, and "you" in these Terms refers to that organization in addition to yourself personally where context requires. An individual who accepts these Terms on behalf of an organization without authority is personally liable for any resulting obligations.

3. Definitions

These defined terms are used consistently across the Terms, our Privacy Policy (at /legal/privacy), our Refund Policy (at /legal/refund), and our Acceptable Use Policy (at /legal/acceptable-use). Where a related document defines a term again, the definition matches the one below.

  • Anchor means a verified community member who endorses other Artists or Venues for authority signaling.
  • Agency or Agency Manager means an entity or individual managing one or more Artists, optionally with an active monthly subscription.
  • Artist means a touring musician, band, worship leader, or performer with an account to receive Booking inquiries and perform Shows.
  • Beta Period means the period from the Platform's first public availability through the date Connect Live AI announces general availability.
  • Booking means a contract between an Artist and a Venue for a Show, formed through the Platform's offer and counter-offer flow.
  • Booking Authority means the explicit permission granted to a Team Member to accept, counter, or take other binding action on behalf of the principal Artist, Venue, or Agency.
  • Commission means the 5% Platform fee Connect Live AI deducts from the Artist's payout at post-Show transfer, unless waived under an active Agency subscription.
  • Connect Live AI, Platform, we, us, or our means Connect Live AI, Inc. (a Delaware corporation in formation) operating the Connect Live AI Platform, and any successor or affiliate operating the Services.
  • Connected Account means a Stripe Connect Express account onboarded for receiving payouts.
  • Content means anything a User uploads, posts, or transmits through the Platform, including profile photos, tour posters, audio, biographies, Venue images, messages, Reviews, and AI-generated assets.
  • Deposit means the percentage of the Artist's fee captured at Booking accept.
  • Donation or Love Offering means a pay-what-you-want gift collected from an attendee via QR code at a Show.
  • Force Majeure means a qualifying event under Section 1.4 of the Refund Policy that excuses a party from cancellation penalties, including severe weather, government order, pandemic, death or documented serious illness, and similar listed triggers.
  • Personal Information means information that identifies, relates to, or could reasonably be linked with you, as defined in the Privacy Policy.
  • Services means the Platform, the website, the mobile-first web application, related APIs, and the Connect Live Ticketing product.
  • Show means a live event produced under a Booking on the Platform.
  • Stripe Connect Express means Stripe, Inc.'s connected-account payments product, our exclusive payment rail.
  • Sub-processor means a third-party service we engage to process Personal Information on our behalf, as listed in the Privacy Policy.
  • Team Member means an individual added to an Artist or Venue account with delegated permissions, including, where granted, Booking Authority.
  • Ticket means an entry credential sold through Connect Live Ticketing, delivered as a QR code.
  • Ticket Buyer means a person who purchases a Ticket.
  • User or you or your means the person or organization using the Platform under an account.
  • Venue means a church, festival, theater, or other organization (or its authorized representative) that hosts Shows.

4. Eligibility and Account Creation

You must be at least 18 to create an Artist, Venue, Anchor, Agency, or Team Member account. You must be at least 13 to create a Ticket Buyer account. Ticket Buyers between 13 and 17 may not complete a Ticket purchase without the consent of a parent or guardian who is at least 18.

We do not knowingly permit anyone under 13 to create an account or provide Personal Information. If we learn that we have, we will delete it. See our Privacy Policy at /legal/privacy.

When you create an account, you agree to: provide accurate, current, and complete information; update your information promptly when it changes (including keeping your email of record current); maintain a single account per legal person or organization, unless we expressly authorize multiple (for example, an Agency Manager managing several Artists); and keep your password confidential and accept responsibility for all activity on your account.

You represent that you are not on the US Treasury OFAC Specially Designated Nationals list or any other US sanctions list; that you are not located in a comprehensively sanctioned country; that you have not previously been suspended or terminated from Connect Live AI for cause; and (for Artists, Venues, Anchors, Agencies, and Team Members) that you have the legal authority to represent the principal you claim to represent.

Connect Live AI runs verification through Stripe Identity and other authority methods (Section 11).

5. The Connect Live AI Platform: Marketplace Role

This section is load-bearing. Read it carefully. This is the canonical marketplace framing. Our Refund Policy and Acceptable Use Policy both reference this section.

Connect Live AI is a technology Platform that connects Artists and Venues, facilitates payments through Stripe, and runs Connect Live Ticketing.

We are not a party to any agreement between Artists and Venues, between Anchors and the parties they endorse, between Agency Managers and the Artists they manage, between Artists or Venues and Ticket Buyers, between Artists or Venues and Love Offering donors, or between any User and any third party (subcontractor, vendor, audience member, sponsor).

We are a Platform. We are not any of the following, and listing this matters because it sets what we are responsible for and what we are not:

  • Not a booking agent or talent agency.
  • Not a promoter, producer, tour manager, or talent buyer.
  • Not a Venue, host, performer, or recording artist.
  • Not a merchant of record for any Booking (the Artist or Venue is the legal seller; we are merchant of record only for the Ticketing Platform fee and Agency subscription billing).
  • Not an insurer, underwriter, surety, or guarantor.
  • Not an employer or staffing agency.
  • Not a real estate broker.
  • Not a bank, money transmitter, payment processor, or money services business (Stripe is the regulated processor, see Section 10).
  • Not a fiduciary (someone with a legal duty to put your interests above their own), agent, or trustee for any User, except as a limited payment collection agent under Section 10.
  • Not a 501(c)(3) tax-exempt organization or charitable conduit.

Use of the Services does not create any employment, agency, partnership, joint venture, fiduciary, or franchise relationship between you and Connect Live AI. You use the Services as an independent person or organization. You are responsible for your own conduct, contracts, taxes, insurance, and compliance with applicable laws.

6. User Types and Account Tiers

  • Artists post tour dates, accept or counter Venue offers, sell Tickets, accept Love Offerings, and may add Team Members.
  • Venues send Booking inquiries, pay through Stripe Connect Express on the Booking's schedule, may operate Tickets and Love Offerings, and may add Team Members.
  • Anchors endorse Artists and Venues for authority signaling. Endorsements are best-effort statements of personal knowledge, not warranties.
  • Agency Managers manage one or more Artists.
    • Agency subscriptions are billed monthly through Stripe at three tiers ($250, $175, $125 per month at the date of these Terms).
    • While the subscription is active, the 5% Booking Commission is waived for Artists managed by that Agency.
    • If the subscription lapses (cancellation, failed payment past the grace period), the Commission reverts to 5% on Bookings created after the lapse. Bookings created while the subscription was active keep the waiver through their existing schedule. See Section 9 for fees and Section 16 for subscription terms.
  • Team Members are individuals added by account owners with assigned permissions. A Team Member granted Booking Authority binds the principal Artist, Venue, or Agency when accepting, counter-offering, or taking other action on the Platform under that permission. A principal cannot disclaim a Team Member's authorized action on the basis that the principal did not personally take it. The principal manages Team Member permissions and should remove access promptly when a role changes.
  • Ticket Buyers create lightweight accounts to purchase and manage Tickets.

7. Bookings and Counter-Offers

How Bookings work. An Artist or Venue makes an offer (date, Artist fee, payment template, cancellation template, any ticketing terms, price visibility). The counterparty can accept, counter, or decline. Counters can continue back and forth. Each counter has a 14-day expiry by default; the sender may customize. When either party accepts an open offer, the Booking is formed and the Platform captures the Deposit immediately to the Artist's Connected Account via Stripe Connect Express.

Card on file and authorized captures. When a Venue accepts a Booking, the Venue authorizes Connect Live AI (through Stripe) to capture the Deposit immediately at accept, any scheduled milestone captures on the dates shown in the Booking record (typical pattern: 50% at 30 days before the Show, balance at 7 days, each Booking may customize), and the balance, if any. You authorize these scheduled captures at the time of Booking accept without further confirmation. To change the payment schedule, you must agree the change with your counterparty before the next capture date.

Post-Show transfer and 14-day hold. After the Show, Stripe holds the Artist's balance (plus any Ticket revenue assigned to the Artist) for 14 calendar days before transferring. This hold gives the chargeback window time to mature. If a dispute is filed during the hold, the held amount may be deducted to satisfy it. If no dispute is filed, the held amount transfers on day 15. The 14-day hold is not a chargeback shield; chargebacks filed later are recovered from future payouts under Section 10. If Stripe experiences an outage that materially affects the hold window, the hold is tolled for the duration of the outage and resumes when Stripe is operational.

Commission. Our 5% Commission is deducted directly through Stripe at the time of the post-Show transfer. The Commission is waived for Artists managed by an Agency with an active subscription (Section 6). Stripe's processing fees are separate and pass through.

Failed captures. If a scheduled capture fails, Stripe retries via Smart Retries; we notify the Venue; the Venue has 5 business days to cure; if unresolved, the Artist may cancel under the Booking's cancellation template (Deposit refund treatment follows that template); we may require pre-payment in full for future Bookings if a pattern emerges.

Off-Platform circumvention is prohibited. Once a Booking conversation has begun on the Platform, you may not move the transaction off-Platform to avoid Commission or fees. This includes requesting, making, or accepting payment via ACH, wire, Venmo, Zelle, cash, check, or any payment processor other than Stripe Connect Express through Connect Live AI. Off-Platform circumvention is a material breach. Remedies include account suspension and liquidated damages (a pre-agreed amount you owe us, not punishment) equal to the Commission that would have been earned, payable on demand. See also the Acceptable Use Policy at /legal/acceptable-use.

Cancellation. Cancellation handling depends on the cancellation template attached to the Booking. See our Refund Policy at /legal/refund for full details on cancellation rules, kill fees, Force Majeure, and refund mechanics.

8. Connect Live Ticketing

Artists or Venues create Tickets for a Show. The Platform sells them through Stripe Checkout. Ticket Buyers receive QR codes for door scan.

$3 flat Platform fee. Connect Live AI charges a flat $3 Platform fee per Ticket regardless of price. The fee is itemized as "Platform fee" and is included in the all-in price displayed up front, consistent with the FTC Junk Fees Rule (as currently in effect) and similar state laws. Stripe's processing fees apply on top of the $3 and are deducted from the Artist's or Venue's payout.

Merchant of record. Merchant of record means the legal seller. The Artist or Venue is the legal seller of every Ticket. Connect Live AI is the legal seller only for the $3 Platform fee. This division matters for refund and chargeback handling (see Section 10 and our Refund Policy at /legal/refund).

Refunds and door scan. Refund eligibility depends on the refund tier the Show creator selects (Flexible, Standard, Firm, or Benefit/Donation), on whether the Show is canceled or rescheduled, and on the timing of the refund request. See our Refund Policy at /legal/refund for full details. Refunded Tickets are invalidated at the door scan.

Love Offerings. A separate QR code at the Show enables Love Offering Donations from attendees directly to the Artist's Connected Account.

  • Love Offerings are personal gifts to the recipient, not charitable contributions, unless the recipient is a registered tax-exempt organization. Connect Live AI does not provide donation receipts for tax purposes.
  • If the recipient is a verified 501(c)(3), the Donation page displays that status and a note that the Donation may be tax-deductible.
  • Love Offerings are final by default. The recipient may issue a discretionary refund through their dashboard but is not required to. Duplicate-charge and fraud exceptions are handled by support per our Refund Policy.
  • Donations are not sales. Connect Live AI does not collect sales tax on Love Offerings.
  • The Platform fee on Love Offerings is currently $0. We reserve the right to add a fee with at least 30 days advance notice under Section 22.

Resale and transfer. Tickets are sold for personal use. You may not resell Tickets through third-party resale platforms. Transferred or refunded Tickets may be invalidated at the door at our discretion. See the Acceptable Use Policy at /legal/acceptable-use for the full reselling rule set.

9. Fees and Commissions

This is the canonical fee schedule. Our Refund Policy at /legal/refund and our Privacy Policy at /legal/privacy reference this section.

For clarity, here is every fee Connect Live AI charges as of the Effective Date, separately from Stripe's own processing fees:

Fee Amount When charged Refundable
Booking Commission 5% of Artist fee Deducted at post-Show transfer Refunded on full Booking refund; pro-rata on partial refunds
Booking Commission (under Agency subscription) 0% Waived while subscription is active N/A
Agency subscription $250 / $175 / $125 per month Monthly, recurring, auto-renews No prorated refund for partial months (see Section 16)
Ticketing Platform fee $3 per Ticket At Ticket purchase Refunded on event cancellation, organizer breach, Force Majeure, and duplicate charges. Retained on buyer-initiated refunds within the organizer's refund window.
Love Offering fee $0 N/A at launch We reserve the right to add a fee with 30-day notice

Stripe's processing fees are separate. They are set by Stripe and pass through to the receiving Connected Account. Foreign-issued cards incur additional Stripe international processing fees that are also passed through.

We may change fees, add new fees, or change Commission percentages with at least 30 days advance notice through the procedure in Section 22. Fee changes apply only to Bookings, Ticket sales, or subscription renewals created after the effective date of the change. Bookings in flight continue under the fee schedule in effect at the time the Booking was accepted.

10. Payments and Stripe Connect Express

Stripe is the payment processor

Connect Live AI uses Stripe Connect Express for all Platform payments. Stripe, not Connect Live AI, is the regulated payment processor. Stripe holds funds, runs identity verification on Connected Accounts, performs anti-money-laundering and sanctions screening, and disburses payouts. Your payments relationship is governed by Stripe's own Connected Account Agreement, which you accept during Stripe Express onboarding, in addition to these Terms.

By using the Services, you agree to and are bound by the Stripe Services Agreement and the Stripe Connected Account Agreement at https://stripe.com/legal. To the extent of conflict between Stripe's agreements and these Terms on payment-related obligations, Stripe's agreements control.

Connect Live AI never holds your funds

Connect Live AI is not a bank, money transmitter, money services business, escrow agent, custodian, or payment processor. We do not hold, store, or transmit funds. Buyer funds move from the buyer's card through Stripe directly to the receiving Connected Account. We facilitate, arrange, enable, and intermediate. We do not process, transfer, remit, or send funds.

Limited payment collection agent

For the limited purpose of arranging Stripe-mediated payment between Ticket Buyers and Artists or Venues, you (the Artist, Venue, or Agency) appoint Connect Live AI as your limited payment collection agent. The agency relationship is limited to this payment-arrangement function. It does not make Connect Live AI a fiduciary, escrow agent, custodian, or financial-services provider. This appointment is a structural belt-and-suspenders measure. The substantive money flow is Stripe's.

Stripe KYC and identity verification

Stripe runs Know-Your-Customer (KYC) review on every Connected Account during onboarding and may request additional verification at any time. We cannot bypass Stripe's verification process or release frozen funds. If Stripe pauses your charges or payouts for verification, you must satisfy Stripe's requirements directly. Failure to do so may delay or block your payouts.

Right to suspend payouts

We reserve the right to suspend payouts, hold funds in the Connected Account's reserve, or extend any post-Show hold when:

  • Stripe flags the account for risk, fraud, or AML concerns.
  • A dispute, chargeback, or refund request is open against the account.
  • We reasonably suspect fraud, identity misrepresentation, or material breach of these Terms.
  • A regulatory order, subpoena, or law enforcement request requires it.
  • The account's chargeback rate exceeds a Platform-set threshold (industry norm is 1% in any rolling 30-day window).

Chargeback handling

When a chargeback is filed against a Connected Account:

  • The disputed amount is debited from the Connected Account by Stripe. If the Connected Account's balance is insufficient, Stripe debits the Platform balance and Connect Live AI retains the right to recover that amount from the Connected Account's future payouts.
  • Stripe's chargeback fee (currently $15 per dispute) is passed through to the Connected Account that received the disputed payment.
  • The Connected Account must respond to dispute-evidence requests within 5 calendar days. Connect Live AI files the response to Stripe; the Connected Account provides the underlying documentation (booking records, communication, performance evidence, door scan logs).
  • Failure to provide evidence promptly may result in a lost dispute and is grounds for suspension under Section 16.

For end-to-end chargeback procedure (including pre-chargeback obligations and account-status consequences), see the Refund Policy at /legal/refund, Section 5.

Right of set-off (we subtract what you owe from your next payout)

Set-off just means we can subtract what you owe us from a future payout instead of chasing a separate bill. Connect Live AI may set off any amount you owe (chargebacks, refunds, liquidated damages from off-Platform circumvention, dispute fees, currency conversion costs, etc.) against any future payout from any Booking or Ticket sale. Set-off rights extend across all your Bookings and Shows. If future payouts are insufficient, we may recover from the payment method on file, pursue collection through any lawful means (including collection agencies and court), and recover reasonable attorneys' fees and collection costs.

Connect Live Ticketing chargebacks

When a Ticket Buyer disputes a Ticket charge for a canceled or non-performed event, Connect Live AI may absorb the dispute and recover from the responsible Artist or Venue Connected Account. We may also invalidate refunded or disputed Tickets at the door.

Pre-payment, reserves, and termination for chargeback patterns

For Connected Accounts that exceed a chargeback rate threshold (industry norm is 1% in any rolling 30-day window) or that have three or more chargebacks within a six-month window, we reserve the right to require pre-payment of Deposits, impose extended payout holds, require a reserve, suspend or terminate the account, and report the account to anti-fraud networks (including Stripe Radar and the MATCH list).

Sanctions, AML, and prohibited Users

You represent that you are not on any US Treasury OFAC sanctions list and are not located in a US-sanctioned country. We rely on Stripe for AML and OFAC screening. We may suspend or terminate accounts that fail Stripe's screening or that we reasonably believe are sanctioned.

Taxes and 1099 reporting

You are responsible for your own taxes on income earned through the Platform. Connect Live AI may issue IRS Form 1099-K or 1099-NEC where Stripe-Connect-mediated payments exceed the applicable IRS thresholds. The Platform reports gross payment volume, not net earnings. Consult a tax advisor.

Love Offerings collected through the Platform are taxable income to the recipient even when described as "personal gifts" to the donor.

For state sales tax, we currently treat the $3 Ticketing Platform fee and the 5% Commission as Platform fees rather than as sales of taxable goods. We reserve the right to add applicable state or local sales taxes on top of these fees as marketplace-facilitator and amusement-tax obligations evolve.

Currency

All transactions are in US dollars. If your card is denominated in a different currency, your issuer will convert at its rate and may charge a foreign-transaction fee. Connect Live AI does not control issuer conversion rates or fees. Cards issued outside the US may incur additional Stripe processing fees that are deducted from the receiving Connected Account's payout.

11. Identity Verification and Authority

Connect Live AI verifies identity and authority through several methods: Stripe Identity (personal identity), Anchor endorsement (community authority signaling), domain-match email (control of an organization's email domain), Meta Page admin OAuth (administrative control of a Facebook Page tied to an Artist or Venue), and Sign in with Apple (Apple-linked identity proof).

These methods are best-effort signals of identity and authority. They are not warranties of moral character, performance, safety, or honesty.

Connect Live AI does not conduct background checks, criminal history checks, sex offender registry checks, or character investigations. Each Artist, Venue, and organization is responsible for its own due diligence on people it works with, including background checks where children, vulnerable adults, or other safeguarding considerations apply.

We do not warrant that a verified User will perform as expected, has been screened for prior misconduct or criminal history, will not engage in misconduct, holds required licenses or insurance for any specific Show, or is properly authorized by every third party they claim to represent.

You agree to cooperate with reasonable verification requests at any time. We may require additional verification, suspend an account pending verification, hold funds during verification, or close an account that fails verification.

Anchor liability. Anchor endorsements are personal best-effort statements. Anchors have no direct legal liability to the parties they endorse or to third parties for their endorsements. Anchor accounts may be suspended for false, careless, or repeated bad endorsements.

For the safeguarding-specific framing of these limits, see Section 5 of the Acceptable Use Policy at /legal/acceptable-use.

12. Content and Content Licensing

You retain ownership of the Content you upload (subject to Connect Live AI's separate ownership of Platform code, design, Template Library DNA configurations, and AI photo asset pipelines).

AI outputs are tools, not guarantees. AI-generated outputs (including Ask AI responses, generated marketing copy, generated images, and Template Library outputs) are tools to help you, not guarantees. Connect Live AI does not warrant the accuracy, non-infringement, currency, completeness, or fitness for any particular purpose of any AI-generated output. AI may produce incorrect, biased, or misleading information. You are responsible for reviewing AI outputs before relying on them or using them in customer-facing communications. Where AI output is used in marketing materials, contracts, or other materials visible to your customers or counterparties, you must independently verify accuracy and confirm you have the rights to use any depicted likeness, brand, or other protected content.

Limited license to operate the Platform. You grant Connect Live AI a non-exclusive, worldwide, royalty-free, sublicensable (only to our service providers as needed), revocable license to access, store, process, transmit, distribute, and display your Content solely as required to operate the Services. This includes routine technical copies (cache, backup, format conversion).

Broader license for Platform promotional use. You grant Connect Live AI a non-exclusive, worldwide, royalty-free, sublicensable license to use, reproduce, adapt, crop, resize, recolor, and display your publicly visible profile Content (profile photos, tour posters, Venue images, biographies, any Content you have set to public) for the purpose of promoting the Connect Live AI Platform itself. This includes our own marketing pages, social media, Open Graph share cards, and app store assets. This license does not authorize us to sell your Content to third parties, license your Content to unrelated third parties for their own commercial use, or use your Content to promote any product or service other than Connect Live AI itself.

AI-generated photo assets. You retain ownership of the prompts and reference photos you upload. The generated output is owned by you, subject to the AI model provider's underlying terms. Connect Live AI keeps a non-exclusive license to use the generated output in our own promotional materials, on the same terms as other publicly visible profile Content.

No deepfakes or impersonation in AI output. You may not use Connect Live AI's AI-powered photo, image, or content generation tools to create likenesses or imitations of any other person (including any other Artist or User) without that person's documented consent. You are personally responsible for any AI-generated Content that misrepresents another person, infringes a third party's right of publicity, or violates this policy or Section 14.

Template Library. When you customize a Template Library asset, you own the customized output. The underlying Template Library DNA configurations, layout systems, generative engines, and AI-rendering pipelines remain Connect Live AI's intellectual property. You may not reverse engineer, redistribute, or build a competing template engine on top of our templates.

Direct messages. Messages between Users are private. Connect Live AI accesses messages only to operate the messaging service, prevent fraud, enforce these Terms, respond to legal process, or where you have given specific consent.

Moral rights waiver. Moral rights are mostly a European-law concept: the right to object to changes to your art. To the extent US law gives you any version of these rights, you waive them so we can crop and resize your photos to fit different surfaces (mobile, desktop, Open Graph cards, marketing).

Your warranties about your Content. You represent and warrant that you own or have all necessary rights to the Content you upload; that your Content does not infringe any third-party copyright, trademark, right of publicity (the right to control commercial use of your name, face, or voice), or other right; that it is not defamatory, threatening, harassing, fraudulent, obscene, or otherwise unlawful; and that it complies with Sections 13 and 14 and the Acceptable Use Policy at /legal/acceptable-use.

DMCA process. To submit a takedown notice or counter-notice, email legal@connectlive.ai with subject line "DMCA Notice" (or "DMCA Counter-Notice"). Designated agent registration with the US Copyright Office is in progress; once complete, this section will be updated with the agent's registered name, address, and phone number, and will also be available at /legal/dmca. We process valid notices, restrict access to allegedly infringing Content, notify the uploader, accept counter-notifications, and terminate repeat infringers in compliance with 17 U.S.C. section 512. See Section 9 of the Acceptable Use Policy at /legal/acceptable-use for filing instructions and the repeat-infringer rule.

13. Prohibited Conduct

You will not: lie, misrepresent your identity, or pretend to be someone else; claim Anchor, Agency, Artist, Venue, or Team Member authority you do not have; refuse, decline, or cancel a transaction with another User on the basis of race, color, national origin, ancestry, sex, age, or disability (the limited religious-liberty carve-out is in Section 11 of the Acceptable Use Policy at /legal/acceptable-use); use bots, crawlers, scrapers, or other automated means to access the Platform (except well-behaved search-engine indexing); reverse engineer, decompile, or attempt to derive the source code; interfere with, disrupt, or overload the Platform; circumvent rate limits, access controls, or security measures; route a Booking off-Platform to avoid Commission or fees (Section 7); solicit Users to a competing Platform from within Connect Live AI communications; send spam, unsolicited bulk messages, pyramid schemes, MLM recruitment, or chain letters; submit fraudulent disputes or chargebacks; harass, abuse, threaten, or stalk other Users, our staff, or any third party; use the Platform for any unlawful purpose; or provide false tax information or refuse legally required tax information.

The Acceptable Use Policy at /legal/acceptable-use sets out the full enumeration of prohibited conduct and enforcement consequences. In any conflict between this Section 13 and the Acceptable Use Policy, these Terms control except where the Acceptable Use Policy is more specific.

14. Prohibited Content

Content moderation note: this Platform is editorially Christian. We apply Content rules to content we host, not to who you are. Users of any personal background can hold accounts. Examples of Content we remove for editorial fit include occult or witchcraft promotion and content promoting religious practices opposed to Christianity. This is an editorial choice, not a discrimination policy.

You may not upload, post, or transmit Content that:

  • Is pornographic or sexually explicit.
  • Promotes the sale or trafficking of weapons.
  • Promotes the sale or use of illegal drugs or controlled substances.
  • Constitutes hate speech against any group (including by race, color, national origin, ancestry, religion (including Christians), sex, age, sexual orientation, gender identity, or disability).
  • Harasses, doxes, or shares private information of another person.
  • Threatens violence.
  • Promotes spam, scams, or pyramid schemes.
  • Violates the copyright, trademark, right of publicity, or other IP of another.
  • Misrepresents your identity, authority, or ministry.
  • Depicts or promotes violence (excluding clearly theatrical, narrative, or theological contexts).
  • Promotes occult practices, witchcraft, or other content that conflicts with the Platform's Christian editorial orientation.

We may, but are not required to, remove, edit, or restrict access to any Content for any reason or no reason. Removal does not constitute endorsement of any other Content. Our right to moderate is consistent with Section 230 of the Communications Decency Act.

The Acceptable Use Policy at /legal/acceptable-use sets out the full enumeration of prohibited content categories and removal procedures.

15. Community Guidelines

Our separate Community Guidelines, the Acceptable Use Policy at /legal/acceptable-use, and any feature-specific terms are incorporated into these Terms by reference. The Community Guidelines may be updated more frequently than these Terms and provide additional detail on expectations for behavior, content moderation, and conflict resolution. In any conflict between these Terms and the Community Guidelines or Acceptable Use Policy, these Terms control.

16. Suspension and Termination

Grounds

We may suspend or terminate your account for any of: (1) material breach of these Terms or any incorporated policy; (2) fraud, suspected fraud, or false statements to Connect Live AI or Stripe; (3) chargebacks, especially repeated or in close succession; (4) identity misrepresentation, including failing verification, claiming Anchor, Agency, Artist, Venue, or Team Member status without standing; (5) off-Platform circumvention; (6) abusive conduct toward another User, an Anchor, our staff, or a Ticket Buyer; (7) repeat policy violations; (8) posting prohibited Content under Section 14 or the Acceptable Use Policy; (9) legal or regulatory risk, including subpoena, court order, or law enforcement notification; (10) failure to pay fees or cure a failed capture within the grace period; (11) 24 months of account inactivity (no login); (12) repeated cancellations of confirmed Bookings; (13) significant safeguarding concerns (see Section 17).

Process

  • Immediate suspension without notice, with possible account freeze and Content removal, for: fraud, chargebacks, identity misrepresentation, abusive conduct, off-Platform circumvention, prohibited Content, legal or regulatory risk, and safeguarding emergencies.
  • Notice-based termination, generally between 7 and 30 days, for: payment delinquency, repeated minor breaches, and 24-month inactivity.

Appeal

You may appeal by emailing legal@connectlive.ai within 30 days. Appeals are reviewed by an admin not involved in the original decision. Appeal review is a courtesy, not a contractual right. The Acceptable Use Policy at /legal/acceptable-use describes the appeal process for AUP-based suspensions specifically.

Effect on in-flight Bookings

If you are suspended or terminated mid-Booking: Deposit already captured is held by Stripe pending resolution; pending milestone captures are paused; post-Show transfers are held pending dispute resolution (we may release to the non-breaching party or refund the breaching party's counterparty at our discretion); Tickets are refunded to Ticket Buyers if the Show is canceled because of the suspension. See the Refund Policy at /legal/refund for refund mechanics.

Data retention after termination

Profile Content visible to other Users is removed within 30 days, consistent with the Privacy Policy at /legal/privacy. Booking records, payment records, verification records, fraud and dispute records, and tax records are retained at least 7 years to support tax filings, chargeback defense, and litigation. See our Privacy Policy at /legal/privacy for full retention rules.

Litigation hold. On notice of a dispute, lawsuit, subpoena, regulator inquiry, or demand letter, Connect Live AI suspends auto-deletion of records related to the affected User pending resolution. This is a litigation hold consistent with industry practice.

Subscription cancellation (Agency tier)

You may cancel an Agency subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period; you keep the Commission waiver through that period. No prorated refunds for partial months. If we materially fail to deliver a subscription benefit (for example, a Platform-wide outage longer than 7 days), we may issue a prorated refund at our discretion.

If your subscription payment fails, the subscription enters past-due status. Stripe Smart Retries run for up to 14 days. The Commission waiver remains in effect through a 7-day grace period after the failed payment. If not cured within 14 days, the subscription lapses and the Commission reverts to 5% on new Bookings.

17. Dispute Resolution Between Users

Disputes between Artists and Venues, between Anchors and the parties they endorse, between Agency Managers and Artists, between any User and a Ticket Buyer, or between any User and a donor are between the parties. Connect Live AI is not a party (see Section 5).

We may, but are not required to, mediate. When we step in to mediate, our call is the Platform's call. It is not legal advice and it does not bind either of you in court.

Process. File a dispute via the in-app dispute form. The other party is notified and has 5 business days to respond. If the parties cannot resolve, we may review and propose a resolution; we aim to respond within 10 business days but make no SLA guarantee. If you are dissatisfied with admin mediation, request senior admin review within 14 days; senior admin issues a final Platform determination within 21 days.

Source-of-truth data. For settlement disputes about Ticket revenue or door scan counts, the Platform-recorded Stripe transaction records and QR scan logs are canonical. Appeals require party-supplied evidence (video, manual count attestations).

Safeguarding concerns. Report allegations of sexual misconduct, abuse, child safety risk, or similar through the in-app safeguarding form or by email to safeguarding@connectlive.ai. Reports may be made anonymously. We investigate credible reports and may suspend or terminate accounts. We cooperate with law enforcement and may be a mandatory reporter under Tennessee Code section 37-1-403 and federal CSAM-reporting law (18 U.S.C. section 2258A). See Section 5 of the Acceptable Use Policy at /legal/acceptable-use.

18. Beta Period Disclaimer

The Platform is currently in beta. As a beta service:

  • Features may be added, removed, modified, or replaced at any time without notice.
  • Data may be lost, migrated, or modified during Platform updates. We take reasonable measures to prevent data loss, but we make no guarantee against it during beta.
  • Uptime is not guaranteed. No Service Level Agreement (SLA) applies during beta.
  • We may end the beta program at any time.
  • Refund decisions involving Force Majeure, complex disputes, or unusual circumstances may be reviewed personally by our founder. Beta-period response times are best-effort and not contractual.

When the Platform exits beta, we will issue an updated Terms of Service for general availability. Beta Users will be required to accept the updated Terms to continue using the Platform.

19. Disclaimer of Warranties

Plain version: we run a Platform. We do not promise it will be perfect, uninterrupted, or that any specific Booking, Show, or Ticket sale will happen. The legal language below makes the same point in the format the law requires.

THE PLATFORM AND ALL SERVICES, INCLUDING ALL CONTENT, FEATURES, AND FUNCTIONS, ARE PROVIDED "AS IS," "AS AVAILABLE," AND "AT YOUR OWN RISK," WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. CONNECT LIVE AI EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, AND QUIET ENJOYMENT.

CONNECT LIVE AI DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; THAT ANY DEFECTS WILL BE CORRECTED; THAT THE PLATFORM IS FREE OF VIRUSES; THAT ANY ARTIST WILL RECEIVE BOOKING INQUIRIES; THAT ANY VENUE WILL RECEIVE ACCEPTANCES; THAT ANY SHOW WILL GENERATE TICKET SALES OR LOVE OFFERINGS; THAT ANY AGENCY MANAGER WILL RECOVER THEIR SUBSCRIPTION FEE THROUGH COMMISSION SAVINGS; THAT ANY VERIFIED USER WILL PERFORM AS EXPECTED OR WILL NOT ENGAGE IN MISCONDUCT; OR THAT ANY THIRD-PARTY SERVICE THE PLATFORM RELIES ON (STRIPE, SUPABASE, VERCEL, CLOUDFLARE, MAPBOX, RESEND, META, APPLE, ANTHROPIC) WILL OPERATE WITHOUT INTERRUPTION OR ERROR.

Platform-wide Force Majeure. Connect Live AI is not liable for failures of the Platform itself caused by events beyond our reasonable control, including outages of our Sub-processors (Stripe, Supabase, Vercel, Cloudflare, Mapbox, Resend, Anthropic, Meta, Apple), severe weather affecting our or our Sub-processors' facilities, natural disasters, cyberattacks, government action, or other Force Majeure events. The Refund Policy at /legal/refund Section 1.4 governs Force Majeure as it applies to specific Bookings, Shows, and Ticket sales between Users.

THE PLATFORM IS A MARKETPLACE, NOT A GUARANTEED INCOME SOURCE.

Some jurisdictions do not allow the exclusion of implied warranties. In those jurisdictions, the above exclusions apply to the maximum extent permitted by law.

20. Limitation of Liability

Plain version: if something goes wrong on the Platform that is our fault, the most we will pay you back is whatever fees you paid us in the last 12 months, with a $100 minimum floor. During the Beta Period, the cap is a flat $100 regardless of fees paid. Limited carve-outs apply (gross negligence, bodily injury caused by our negligence, things state law says we cannot limit). Legal language below.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CONNECT LIVE AI AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, AND SUB-PROCESSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, COST OF SUBSTITUTE SERVICES, OR LOSS ARISING FROM ANY BOOKING, SHOW, TICKET SALE, OR LOVE OFFERING, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF CONNECT LIVE AI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) ONE HUNDRED DOLLARS ($100) OR (B) THE TOTAL FEES YOU PAID TO CONNECT LIVE AI DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

DURING THE BETA PERIOD, OUR TOTAL CUMULATIVE LIABILITY SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100), REGARDLESS OF FEES PAID.

Carve-outs

The limitations above do not apply to: (a) our gross negligence, willful misconduct, or fraud; (b) bodily injury or death caused by our negligence, to the extent such liability cannot be excluded under applicable law; or (c) liability that cannot be excluded under applicable law in your jurisdiction. Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, the limitations apply to the maximum extent permitted by law.

21. Indemnification

Plain version: if your behavior on the Platform causes us to get sued (by another User, by a Ticket Buyer, by a copyright holder), you cover our legal bill. We may let you defend us at your own lawyer's expense if you want. Legal language below.

You agree to defend (at our option), indemnify, and hold harmless Connect Live AI and its officers, directors, employees, agents, affiliates, and Sub-processors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or relating to: your Content; your conduct on or off the Platform with respect to another User, an Anchor, a Ticket Buyer, an audience member, or any third party; your violation of any applicable law (tax, consumer protection, ADA, anti-discrimination, performing rights, licensing); your breach of these Terms or any incorporated policy; your interactions with other Users (performance, non-performance, or alleged misconduct relating to any Booking, Show, Ticket sale, or Love Offering); your tax reporting obligations on income earned through the Platform; any dispute between Users where Connect Live AI is named as a party because of your action or inaction; or personal injury or property damage at any Show.

Platform IP indemnification (narrow). If a third party claims that Connect Live AI's own Platform code or user interface (excluding your Content) infringes that party's US patent, copyright, or trademark, we will defend the claim at our expense and pay any final judgment or settlement, subject to the Section 20 cap. This does not apply where the claim arises from your Content, your modifications, or your use of the Platform outside its intended purpose.

22. Modification of These Terms

We will update these Terms as the Platform changes. For anything important (fees, arbitration, liability cap), we give you 30 days advance notice across three channels: an in-product banner shown to logged-in Users, an email to your email of record, and a posted update at https://connectlive.ai/legal/terms with a new "Last Updated" date. The 30-day clock starts from the latest of those three. Continued use after the effective date constitutes acceptance.

Non-material changes (typographical fixes, address updates, clarifying language) may be made without notice and take effect when posted. Changes to fees, the arbitration clause, the class action waiver, or the limitation of liability are always material.

If you do not agree to a modification, you may terminate your account before the effective date.

23. Governing Law and Forum

Tennessee law governs these Terms. Where federal law overrides Tennessee law (arbitration, copyright, ADA, the DMCA, Section 230 of the Communications Decency Act, federal trademark law), federal law applies.

Any dispute not subject to arbitration under Section 24 (including small claims, IP injunctive relief, and any other arbitration carve-out) shall be brought exclusively in the state or federal courts located in Williamson County, Tennessee, or, if no Williamson County court has subject-matter jurisdiction, in the state or federal courts located in Davidson County, Tennessee, or in the United States District Court for the Middle District of Tennessee. You irrevocably consent to the exclusive personal jurisdiction and venue of these courts.

If applicable law in your state of residence prohibits enforcement of this forum-selection clause for consumer disputes below a stated dollar threshold, that state's small-claims court remains available as a non-exclusive forum.

24. Arbitration and Class Action Waiver

IMPORTANT: THIS SECTION CONTAINS A BINDING ARBITRATION AGREEMENT AND A CLASS ACTION WAIVER. PLEASE READ IT CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. YOU MAY OPT OUT WITHIN 30 DAYS.

Plain version: if you have a beef with us, you handle it through a private process called arbitration instead of a court trial. An arbitrator is a neutral decision-maker, like a judge but private. You also agree not to join a class action lawsuit against us. You can opt out of this entire section within 30 days of first signing up by emailing us. Details below.

This is the canonical arbitration framework. The Refund Policy at /legal/refund (Section 7.4 multi-party escalation, Section 8 EFAA carve-out) and the Acceptable Use Policy at /legal/acceptable-use (Section 10 appeals escalation) reference this section.

Agreement to arbitrate

You and Connect Live AI agree that any dispute, claim, or controversy arising out of or relating to your use of the Services, these Terms, our Privacy Policy, our Refund Policy, or our Community Guidelines (a "Dispute") will be resolved through binding individual arbitration, not in court. Arbitration is a private process where a neutral arbitrator decides the dispute instead of a judge or jury. The arbitrator's decision is final and binding, subject to limited court review.

Pre-arbitration ladder (condition precedent: a step you have to finish before you can sue)

Before you can file arbitration, you must complete the following five steps. Skipping a step disqualifies the demand. The arbitrator shall dismiss any demand filed without completion. Failure to complete the ladder is not waivable by either party.

  1. Step 1: In-app dispute submission. File a dispute through the in-app dispute form. Include the Booking ID or transaction ID, the nature of the dispute, the resolution you want, and supporting evidence. The other party has 5 business days to respond.

  2. Step 2: Platform admin mediation. A Connect Live AI admin reviews the dispute and the other party's response. We use commercially reasonable efforts to respond within 10 business days but make no guarantee. The admin may propose a resolution or apply a Platform-level remedy.

  3. Step 3: Senior admin escalation. If you remain dissatisfied, request senior admin review within 14 days. Senior admin issues a final Platform determination within 21 days.

  4. Step 4: Pre-Dispute Notice (PDN) and 30-day informal resolution. A Pre-Dispute Notice is a written letter that starts the 30-day informal-resolution clock. Send a PDN by email to legal@connectlive.ai and by physical mail to our address listed in Section 31. The PDN must include:

    • Your name, account email, and mailing address.
    • A detailed, individualized description of the Dispute (a generic template or mass-template description does not satisfy this requirement).
    • The specific relief sought, including any dollar amount.
    • Your signature.
    • The date.

    The 30-day clock starts when Connect Live AI receives the PDN. During the 30 days, the parties attempt good-faith informal resolution. We may request a phone call or video meeting; participation is at your option.

  5. Step 5: Arbitration filing. Only after Step 4's 30-day window expires without resolution may you file arbitration. The arbitration filing must reference the PDN and confirm completion of Steps 1 through 4.

Arbitration body and rules

Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules and, where applicable, its Mass Arbitration Supplementary Rules (effective January 15, 2024). If AAA cannot or will not administer the arbitration, the parties will use JAMS under its Consumer Minimum Standards of Procedural Fairness. The AAA Consumer Arbitration Rules are available at https://www.adr.org.

Seat and format

The seat of arbitration is Nashville, Tennessee. For Disputes below $1,000,000, the default format is remote video conferencing. For Disputes at or above $1,000,000, in-person hearings will be held in Nashville unless the parties otherwise agree.

Fees

Connect Live AI will pay 100% of all AAA filing, administration, and arbitrator fees above $200. Users below 300% of the federal poverty line who provide documented financial hardship pay nothing. If JAMS is the administrator, fees follow JAMS Consumer Minimum Standards.

Massachusetts consumers retain the right to multiple damages and attorneys' fees under Chapter 93A in arbitration; the Section 20 cap does not preclude statutory remedies.

Arbitrator authority and limitations

The arbitrator decides all questions of law and fact, including any question of arbitrability except where the AAA Consumer Rules expressly reserve such questions to a court. The arbitrator may award the same remedies a court could award, subject to the limitations in Section 20. The arbitrator may not consolidate or join claims of other persons, may not preside over any class, collective, or representative proceeding, and may not award class-wide or representative relief.

CLASS ACTION WAIVER

YOU AND CONNECT LIVE AI AGREE THAT ANY DISPUTE WILL BE RESOLVED THROUGH INDIVIDUAL ARBITRATION. YOU AND CONNECT LIVE AI WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, CONSOLIDATED ACTION, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.

Severability of class waiver (blow-up clause). If a court of competent jurisdiction holds that the class action waiver in this section is unenforceable as to a particular Dispute, then the entire arbitration agreement is severed as to that Dispute and that Dispute will proceed in the courts identified in Section 23, where the class action waiver remains in effect under those courts' rules. The rest of the arbitration agreement remains in effect for all other Disputes.

Mass arbitration defense

If 25 or more substantially similar arbitration demands are filed against Connect Live AI within a 90-day window, the claims will be administered in batches of up to 200, in alphabetical order, with each batch arbitrated sequentially. Demands sharing 80% or more of factual narrative, legal theory, or relief request will be deemed substantially similar. The AAA Mass Arbitration Supplementary Rules apply, including the process-arbitrator screen that reviews batches before per-case fees attach. Claims that do not meet the individualized-PDN requirement (mass-template descriptions) are subject to dismissal at the process-arbitrator stage.

Carve-outs from arbitration

Notwithstanding this Section 24, the following may be pursued in court:

  1. Small claims. Either party may bring an individual action in small claims court within the small-claims jurisdictional limit and where personal jurisdiction is proper, in lieu of arbitration.
  2. IP injunctive relief. Either party may seek immediate injunctive relief in court for IP infringement, account takeover, or unauthorized data access.
  3. Emergency injunctive relief for imminent danger, ongoing crime, or active hacking.
  4. Sexual assault and sexual harassment claims. Under the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act of 2021 (EFAA), you may elect to bring any sexual assault or sexual harassment Dispute in court rather than in arbitration. This right may not be waived in advance. The Refund Policy Section 8 mirrors this carve-out.
  5. Public injunctive relief to the extent required by applicable state law (including California's McGill rule).

30-day opt-out

You may opt out of this arbitration agreement and the class action waiver by sending written notice within 30 days of your first acceptance of these Terms (or within 30 days of any material amendment to this Section 24). To opt out, send an email to arbitration-opt-out@connectlive.ai or use the web form at https://connectlive.ai/legal/arbitration-opt-out. Your opt-out must include:

  • Your full name.
  • Your account email.
  • Your username on the Platform.
  • An unambiguous statement that you are opting out of arbitration ("I opt out of the Connect Live AI arbitration agreement").
  • The date of your first acceptance of the Terms.

A valid opt-out keeps you free to pursue disputes in court. It does not affect your other rights or obligations under the Terms. Opting out of arbitration does not affect anything else in these Terms.

Survival

This Section 24 survives termination of these Terms or your account.

25. State-Specific Provisions

The following supplement, not replace, the foregoing Terms. Where state law conflicts with these Terms, state law controls only to the extent legally required.

  • California: You have rights under CCPA and CPRA (see Privacy Policy at /legal/privacy). Nothing waives Civil Code section 1668 (no waiver of liability for fraud, willful injury, or violation of law). Under the McGill rule, the right to public injunctive relief is preserved under Section 24's arbitration carve-out.
  • New York: You have rights under General Business Law section 349 (deceptive practices). These Terms do not waive those rights.
  • Massachusetts: You have rights under Chapter 93A (consumer protection). Arbitration of consumer 93A claims is permitted with the Section 24 disclosures. Massachusetts consumers retain the right to multiple damages and attorneys' fees under Chapter 93A in arbitration; the Section 20 cap does not preclude statutory remedies.
  • Louisiana: Under Civil Code article 2004, the Section 20 cap does not exclude liability for intentional fault or gross fault (gross negligence, bad-faith breach, fraud). The Section 20 carve-outs satisfy this.
  • Tennessee: You have rights under the Tennessee Consumer Protection Act (T.C.A. 47-18-101) and the Tennessee Information Protection Act (TIPA, effective July 1, 2025). These Terms do not waive those rights.

26. International Users

Connect Live AI is currently US-only at launch. The Platform is hosted in the United States and processes data primarily in the United States. We do not actively market the Services outside the United States.

If you access the Platform from outside the United States, you do so at your own risk and you are responsible for compliance with applicable local laws. All transactions are in US dollars (see Section 10). The Services are not directed to residents of the European Economic Area, the United Kingdom, or other jurisdictions outside the United States.

International Ticket Buyers (residents outside the US purchasing Tickets to US Shows) are responsible for any taxes, duties, or fees applicable in their jurisdiction. Connect Live AI does not collect or remit non-US taxes. See our Privacy Policy at /legal/privacy for international data transfer disclosures relevant to non-US residents.

27. Notice Procedures

Notices to Connect Live AI. Send legal notices by both email to legal@connectlive.ai and physical mail (certified, return receipt requested) to the address in Section 31. Email-only notices are valid for routine correspondence but may not satisfy legal-process requirements in all jurisdictions. For service of process, subpoena, or formal legal action, use both channels. The Pre-Dispute Notice in Section 24 must use both channels.

Notices to you. We send notices to your email of record. You must keep your email current. Notices to your email of record are deemed received on the date sent regardless of whether you read them. We may also use in-product banners, push notifications, SMS (where you have provided a phone number), or postal mail at our discretion. If your email hard-bounces, we provide substitute notice via in-product banner the next time you log in and via posted update on the Platform's legal pages. If you have not logged in for 24 months and our email bounces, we may treat your account as inactive under Section 16.

28. Severability (if one part is struck down, the rest stays in effect)

If any provision of these Terms is held invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

The Section 24 class action waiver carries its own specific severability provision (the blow-up clause); it controls in the event of a conflict with this general severability provision.

Survival

The following sections survive termination of these Terms or your account: 9 (Fees), 10 (Payments and Stripe), 12 (Content license-back and warranties), 19 (Disclaimer of Warranties), 20 (Limitation of Liability), 21 (Indemnification), 23 (Governing Law and Forum), 24 (Arbitration and Class Action Waiver), 27 (Notice Procedures), 29 (Entire Agreement), and 30 (Electronic Signature and Communications).

29. Entire Agreement

These Terms, together with our Privacy Policy at /legal/privacy, Refund Policy at /legal/refund, Community Guidelines, Acceptable Use Policy at /legal/acceptable-use, the AAA Consumer Arbitration Rules (and Mass Arbitration Supplementary Rules) incorporated under Section 24, and Stripe's Connected Account Agreement and Stripe Services Agreement (which you accept during Stripe Express onboarding), constitute the entire agreement between you and Connect Live AI regarding the Services. They supersede all prior agreements, communications, and representations between you and Connect Live AI on the subject.

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of substantially all of our assets, transfer to a wholly-owned affiliate, or otherwise in our discretion, with notice to you.

No waiver

No waiver of any provision of these Terms is effective unless in writing and signed by an authorized representative of Connect Live AI. Our failure to enforce any provision is not a waiver of that or any other provision.

Third-party beneficiaries

These Terms are for the benefit of you and Connect Live AI only. Stripe, Inc. is expressly designated as a third-party beneficiary of Section 10 with respect to chargeback recovery, set-off, and AML compliance.

30. Electronic Signature and Communications

You consent to transact and contract with Connect Live AI by electronic means. Your electronic acceptance of these Terms (including by clicking "I agree" during signup) constitutes an electronic signature with the same legal force as a handwritten signature under the federal Electronic Signatures in Global and National Commerce Act (E-SIGN), the Uniform Electronic Transactions Act (UETA), and applicable state electronic signature laws.

You consent to receive electronic communications from us, including notices of changes to these Terms, billing notifications, transactional emails, and other communications required by law. You agree that electronic communications satisfy any legal requirement that those communications be in writing.

31. Contact Us

For questions, notices, or legal correspondence:

Physical address for legal notice:

Connect Live AI, Inc. (a Delaware corporation in formation)
{{PHYSICAL_ADDRESS}}
Franklin, Tennessee, USA

Registered agent details for service of process will be filed and disclosed here once Connect Live AI, Inc.'s Delaware formation and any applicable foreign-qualification filings are complete.

Effective Date: May 14, 2026

These Terms may be modified from time to time consistent with Section 22. The current version is always posted at https://connectlive.ai/legal/terms with a "Last Updated" date. Material changes will be notified at least 30 days in advance through (1) an in-product banner, (2) email to your email of record, and (3) a posted update to the Terms with a new "Last Updated" date.

Prior versions of these Terms are archived and available on request to legal@connectlive.ai.

Last Updated: May 14, 2026